Whilst we endeavour to regularly check our stocks occasionally after an item has been purchased, it may be out of stock. If this instance does arise, we will contact you to offer an alternative product or refund or alternative delivery date or time.
If you receive a damaged item, please sign as for them damaged and report damages or errors to us as soon as possible either by phone or email. In the event that goods cannot be inspected at the time of delivery then please sign for them as unexamined.
Carriers will attempt delivery twice however, if unable to make delivery goods will be returned to us, redelivery may incur a fee.
The goods may be returned to us within 7 working days from receipt of order but need to be in their original packing in good condition, along with the invoice or delivery note. All return and re-shipping charges are the Customers liability, and the customer will be liable to a minimum of 15% restocking fee. This is at Worcestershire Chemicals discretion. We also have the right to charge a 3% cancellation fee for items at our discretion.
For your protection we suggest that you use a recorded delivery service, as we cannot be held responsible for goods not received.
Account facilities are available for regular ordering, following completion of our account application form which will be forwarded to you upon request. Alternatively, we will pro-forma the invoice on receipt of order.
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Chemi-Kal is committed to providing the best possible level of service across all areas of our business.